I’ve been fairly disappointed with the bike stores in Fairfax. Occasionally I’ll merely get mediocre customer service, but usually worse. On top of that they generally treat me like an idiot, when I it’s not unusual for me to know more than they do about the topic I’m asking about. Perhaps this will get better when the weather gets worse, and all the college students go back to school.
To give an example, I went into Spokes, Etc wearing this shirt and wanted to test ride a bike with drop-bars. I wasn’t real picky, I just wanted to ride something with drop bars since I’m thinking I may buy or build a new bike this winter. I walk into the store, look around a little, and find the Specialized Sequoia and Trek Portland. Pretty quickly one of the younger guys comes over and asks if he can help me with something. I explain what I’m looking for, and he starts explaining to me what carbon fiber is, and why I want it (I don’t), and explaining that I’ll want fenders on the bike, and a rack etc, after I tell him I already bike commute to work.
One nice thing about test rides at Spokes is that all they require is your ID and a credit card. The weird thing is that not only did they not require me to ride a helmet, but they didn’t even mention anything about it. I had bought mine and left it in the car, but I thought that was really odd. It seems like from a liability and advocacy standpoint they’d want to push that push people to wear helmets. I have to think that marketing concerns won out over the others (people are more likely to test ride, and buy a bike if it’s less hassle).
So I rode the Trek Portland two blocks down Maple Street and and about two miles down the W&OD and back. I noticed pretty quickly that something was making an awful racket, like one of the derailers were dragging on the chain or something. I pulled over on the side of the trail, and figured out that they didn’t remove all the packaging and there is a sticker on the front derailer that’s dragging on the chain and making all the noise.
Overall I liked the drop bars, but I didn’t like much else about the bike. The disc brakes were mushy, the shifting was loose, the seat was horrible, and the ride was generally really rough, even with the suspension seat post.
One thing I didn’t realize about the Shimano STI 105 brake/shifters (The Sequoia has the same ones), is that they’re setup so that you can easily shift with your hands on the top of the bars, and you can brake from the top of the bars fairly effectively also. However, I found it really difficult to brake with my hands down in the drops, due to the long reach required. This seems pretty odd to me, since I have fairly large hands to start with. In addition, it was really awkward to actually shift with my hands in the drops, due to the very large amount of travel required to get it to click over to the next gear. I wonder if the STI levers were installed higher up on the drop bars than normal to make it easier to shift from the top, and that compromised the shifting and braking from the bottom of the drops.
When I brought the bike back to Spokes, I mentioned that I thought the shifters were pretty awkward when shifting from the bottom of the drops. I was going to ask if I could test ride a bike with Ultegra or Dura-Ace levers to see if the feel on those was better, when the guy cut me off and basically blew me off with a line about how “you’ll get used to it”. I’m pretty sure my fingers aren’t getting any longer, so I don’t see how it’d be possible for me to “get used to” the levers being too far away.
Anyway, this just reinforces my idea that I’d be a lot better off doing all my own maintenance, and building out my next bike on my own.